You have noticed a position on your phone bill that indicates a service provided by ATLAS Interactive or you have had some problems with our services or the billing mechanism? We will be more then happy to follow your case.

Please note that ATLAS Interactive is operating as a technical service provider only. This means that the services used from your landline / mobile phone are processed by using our billing- and transport system, but actual service was rendered by one of our customers. We will be pleased to provide you with contact details on the content provider’s side.

If you have questions concerning text messages so called Premium SMS, you can also use our self-service tool in order to find out what services of which service provider have been used from your mobile phone.

Please make sure that you provide us comprehensive information about your problem. The more information we receive from you, the faster we can shed some light on you problem. Thank you.



The fields marked with a " * " is mandatory information.

 

ATLAS Interactive Germany GmbH is member of the South African WASPA organization and follows the WASPA Code of Conduct.

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A team member in charge of solving your inquiry will be contacting you as soon as possible.

For services offered in Germany, ATLAS Interactive provides end-user support by phone: If you have questions about your bill, please contact us between 10 a.m. and 12 p.m. by dialing

Tel. +49 (0)180-5-0068744*
Fax.+49 (0)180-5-0068745*
*fixed line tariff 14 ct/min; mobile phone max. 42 ct/min

Please make sure that you ideally have the following information available before contacting the end-user support:

• mobile phone number or landline number concerned
• the date and time of when you have used our services

Outside the aforementioned times we ask you to leave our Customer Support Team a message on the answering machine. Please feel free to contact us otherwise by e-mail: verbraucher.germany(at)atlasinteractive.de